With their new merger still in the air, there are some small concerns for the future of cable/Internet providers. Already some customers were blocked from watching NFL Finals due to these companies having a financial conflict. Apparently, the bundles originally provided by DirecTv Las Vegas suddenly changed without notice or warning to their customers.
Every company has seen some difficult mergers, and customer service is almost always the first victim. The American public has grown accustomed to this during the merging process, but this does not mean they are tolerant. They certainly are not silent about their displeasure with these unexpected changes.
Even with this small embarrassment resulting largely from the hype which had been placed on the sports packages offered, few customers indicated that they would drop this CSP over it. Even with the great inconvenience, this sports package is still said to be the best one available. However, with so many customers having dropped prior cable companies and opted for the Genie just last year, it did put a little egg on their faces.
This merger can benefit both corporations through diversifying their target consumer. The telecommunications giant will gain a huge advantage in the form of new potential ISP customers, just as their current customer base will have the ability to take advantage of bundles that made the satellite cable company so popular. Once the mediating is done, both companies will look around and discover their power base has expanded.
They are on a 180 day review period that the FCC likes to assign in order to give consumer watch-dog groups an opportunity to fully evaluate the merger. Many documents are not available to the public; however, the issues of public benefit and Net Neutrality are being addressed. Not only that, but it grants these groups the opportunity to look at some copyright infringement laws that have been promoted.
The lesser complaints regarding this cable company deal with the ever present issue of bad weather. For all the benefits that the consumer gets from a bundled package, it is worthless if a rain storm or a little sleet can interrupt or even derail the service entirely. It seems those little dishes they attach to homes are quite vulnerable to environmental changes.
It is necessary to pay attention to what objects may be blocking the satellite dish when it is installed. That climbing ivy or rose bush seemed like a great idea until the wind blows the awning in front of the dish, causing repeated or just plain constant delay of service on windy or rainy days. Moreover, putting it on the upper-most eave of the roof was a great idea till one realizes they live in a northern state where it stays covered in snow and ice from October to April, and someone has to climb up there and de-ice it.
Strangely, the complaint that seems to stay at the back of the bus is the cost of their bundled services after the period of a special offer expires. There is some buzz out there about it, but that voice is a feeble sound overall. Customers love this product, and hopefully their upcoming merger will make it even better.
Every company has seen some difficult mergers, and customer service is almost always the first victim. The American public has grown accustomed to this during the merging process, but this does not mean they are tolerant. They certainly are not silent about their displeasure with these unexpected changes.
Even with this small embarrassment resulting largely from the hype which had been placed on the sports packages offered, few customers indicated that they would drop this CSP over it. Even with the great inconvenience, this sports package is still said to be the best one available. However, with so many customers having dropped prior cable companies and opted for the Genie just last year, it did put a little egg on their faces.
This merger can benefit both corporations through diversifying their target consumer. The telecommunications giant will gain a huge advantage in the form of new potential ISP customers, just as their current customer base will have the ability to take advantage of bundles that made the satellite cable company so popular. Once the mediating is done, both companies will look around and discover their power base has expanded.
They are on a 180 day review period that the FCC likes to assign in order to give consumer watch-dog groups an opportunity to fully evaluate the merger. Many documents are not available to the public; however, the issues of public benefit and Net Neutrality are being addressed. Not only that, but it grants these groups the opportunity to look at some copyright infringement laws that have been promoted.
The lesser complaints regarding this cable company deal with the ever present issue of bad weather. For all the benefits that the consumer gets from a bundled package, it is worthless if a rain storm or a little sleet can interrupt or even derail the service entirely. It seems those little dishes they attach to homes are quite vulnerable to environmental changes.
It is necessary to pay attention to what objects may be blocking the satellite dish when it is installed. That climbing ivy or rose bush seemed like a great idea until the wind blows the awning in front of the dish, causing repeated or just plain constant delay of service on windy or rainy days. Moreover, putting it on the upper-most eave of the roof was a great idea till one realizes they live in a northern state where it stays covered in snow and ice from October to April, and someone has to climb up there and de-ice it.
Strangely, the complaint that seems to stay at the back of the bus is the cost of their bundled services after the period of a special offer expires. There is some buzz out there about it, but that voice is a feeble sound overall. Customers love this product, and hopefully their upcoming merger will make it even better.
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