Many businesses are switching from the legacy telephone into VoIP phone systems. The new system comes with several benefits over the other telephony system. For an entity that is keen on reducing the cost of calling but without sacrificing clarity and availability, this is the choice technology to use. Here a few advantages of small business VoIP phone systems over other legacy ones for your Vancouver, BC business.
The VoIP platform offers flexibility in that it ensures that the employees can be reached at any location that has Internet connectivity. They can also reach the office from any point around the world that is connected to the Internet. The technology appeals to field teams that spend most of their time out there and talk to clients while in the field. It is also good technology in investing into telecommuting opportunities.
The users of the new platform enjoy more options than the old telephony system. They can integrate the telephony into their smart-phones conveniently. The users also do not need t to have an operator or an office receptionist to forward calls that are made to them.
The switchboards are also not needed. It also eliminates the need for cabling and need to have someone to operate the switchboard. The system can even work from a standard computer system saving on cost and space. It requires no expensive service-level maintenance contracts for optimum functionality. It is a simple, fast, and easy way to communicate.
Most VoIP companies offer excellent customer support. Nearly all the application are run over the net. This means you can have diagnostic repairs on your system done remotely. This is faster than having a team coming for repairs in the office. It also ensures little downtime and gives you accessibility by the clients at all the times.
Lots of unsolicited offers and non-value calls bog down many companies. With the technology, you can screen calls beforehand and decide what to do with them. You view the call ID and view a list of options on how to handle the call. For example, if the call comes from a regular sales guy who sells enhancement pills, you may disconnect it. If the same comes from a family member, you may direct it to your cell phone number.
There are times that employees get inquiries that require them to consult before giving answers to clients. They are forced to call back after getting the answer. With VoIP, they can seek more information or advice on the particular area that the client requires assistance without hanging u or making the client aware of this. This helps convert many prospects to customers.
VoIP has so many features that are worth trying. IT allows you to manage telephone costs, can play advertisements to a customer on hold, activate auto attendant, integrate email to the telephone, route calls, and do so much more.
The VoIP platform offers flexibility in that it ensures that the employees can be reached at any location that has Internet connectivity. They can also reach the office from any point around the world that is connected to the Internet. The technology appeals to field teams that spend most of their time out there and talk to clients while in the field. It is also good technology in investing into telecommuting opportunities.
The users of the new platform enjoy more options than the old telephony system. They can integrate the telephony into their smart-phones conveniently. The users also do not need t to have an operator or an office receptionist to forward calls that are made to them.
The switchboards are also not needed. It also eliminates the need for cabling and need to have someone to operate the switchboard. The system can even work from a standard computer system saving on cost and space. It requires no expensive service-level maintenance contracts for optimum functionality. It is a simple, fast, and easy way to communicate.
Most VoIP companies offer excellent customer support. Nearly all the application are run over the net. This means you can have diagnostic repairs on your system done remotely. This is faster than having a team coming for repairs in the office. It also ensures little downtime and gives you accessibility by the clients at all the times.
Lots of unsolicited offers and non-value calls bog down many companies. With the technology, you can screen calls beforehand and decide what to do with them. You view the call ID and view a list of options on how to handle the call. For example, if the call comes from a regular sales guy who sells enhancement pills, you may disconnect it. If the same comes from a family member, you may direct it to your cell phone number.
There are times that employees get inquiries that require them to consult before giving answers to clients. They are forced to call back after getting the answer. With VoIP, they can seek more information or advice on the particular area that the client requires assistance without hanging u or making the client aware of this. This helps convert many prospects to customers.
VoIP has so many features that are worth trying. IT allows you to manage telephone costs, can play advertisements to a customer on hold, activate auto attendant, integrate email to the telephone, route calls, and do so much more.
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