The Importance Of Unified Communications

By Stephen Thomas


There is absolutely no doubt that a vast majority of corporate organizations these days are largely dependent on technology when it comes to engaging with their clients. Despite this fact, most of these organizations are still reliant on archaic modes of communication. Many businesses usually find it hard to let go of their traditional phone lines. Thanks to unified communications, corporate organizations finally have the chance to make a complete overhaul of their communication strategy.

Generally, unification or convergence is the process of combining various types of communication data in one dedicated channel. Technically, one can easily transmit video, data and voice signals at a go. One admirable factor in integration is the low operational costs as compared to other techniques. Instead of laying down infrastructure to support various media, an organization can dedicate its resources to creating a single reliable integrated service channel.

With services such as email, text, fax and voice messages integrated, users are guaranteed convenience. In turn, this translates to high productivity for the companies involved. The transmission technology used in such communication processes is full duplex. This means that users can use their devices to send and receive messages at the same time. This greatly reduces the waiting time that is common in traditional phone lines.

Some service providers usually include voice mail services in their deals. Different companies can rent digital storage space depending on how much the pay for such services. Technically, stored messages can be accessed via email or cell phones.

Integrated communication offers a ton of advantages to anyone who opts for it. One notable advantage is that a person no longer has to remain under the bounds of physical limitations. A typical employee can communicate and work regardless of where he is. Like any other technological communication form, the system has its own limitations. One limitation is possible loss of data.

To counter this possibility, companies should always be sure to hire competent network administrators. It is the job of network administrators to limit how much information network users can share. This way, accountability is achieved. What is more, potential security breaches can be easily traced back to the points of origin. Many companies these days make it a requirement for their employees to include their authenticated signatures during correspondence.

For corporate organizations, unifying communication is the main aspect that embodies fruitful conversations. Over the last few years, the entire concept of integration has seen considerable change. With time, new attributes and concepts are brought up. These days, the traditional methods that people are used to when communicating are not enough for total communication. For example, phones may only support certain document formats.

With integrated technology, such a person has many alternatives. With tools such as fax, ERP, shared desktops, CRM, video conferencing and instant messaging, a company can go places. Before a company settles on a specific service provider, it should ensure that service reliability is accorded top priority. This way, good quality is guaranteed.




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